Current despatch status: Some delays due to the volume of orders received, with clearance deals ongoing. Orders are currently taking a day or two longer to process than normal.
Normal despatch times
Prompt despatch is a priority at Foil Play and I usually aim to send your order within two working days (excluding weekends and bank holidays) after receipt of your cleared payment. If your order contains custom die cuts (which are cut to order) despatch will take up to five working days, particularly at busy times, bulk orders of custom die cuts may take longer.
I will email you to confirm receipt of your order and again when it has been despatched. These emails are generated automatically. If you don't receive them, the most likely reasons are an invalid or incorrectly entered email address, or rejection by your spam filtering software.
Almost all orders are sent by Royal Mail 2nd class post, which usually takes 2-3 working days to arrive. Heavy or bulky orders may be sent by courier (MyHermes) which usually takes 3-5 working days to arrive.
Whilst it is generally very reliable, Royal Mail doesn't guarantee delivery times for 1st or 2nd class mail and unfortunately delays do sometimes occur - particularly during severe weather and on the run up to Christmas.
Foil Play only accepts orders from the UK for delivery to UK addresses. Orders with a delivery address outside the UK will be cancelled and refunded. There are a number of practical reasons for this - I do apologise for any disappointment caused.
I may occasionally take time off and despatch orders on my return. If this happens, I'll post the dates here at least a week beforehand.