Current despatch status: Normal - I am packing and despatching orders as usual. I work from home on my own, and am posting orders in a nearby post box, in order to minimise contact with anyone else and aim to continue unless circumstances of the current lockdown change. Please do bear in mind that Royal Mail's delivery may take longer than usual in the unprecedented circumstances affecting us all - Royal Mail's latest updates on Coronavirus situation can be found here.
Normal despatch times
Prompt despatch is a priority at Foil Play and I usually aim to send your order within two working days (excluding weekends and bank holidays) after receipt of your cleared payment.
I will email you to confirm receipt of your order and again when it has been despatched. These emails are generated automatically. If you don't receive them, the most likely reasons are an invalid or incorrectly entered email address, or rejection by your spam filtering software.
Almost all orders are sent by Royal Mail 2nd class post, which usually takes 2-3 working days to arrive. Heavy or bulky orders may be sent by courier (MyHermes) which usually takes 3-5 working days to arrive.
Whilst it is generally very reliable, Royal Mail doesn't guarantee delivery times for 1st or 2nd class mail and unfortunately delays do sometimes occur - particularly during severe weather and on the run up to Christmas.
Foil Play only accepts orders from the UK for delivery to UK addresses. Orders with a delivery address outside the UK will be cancelled and refunded. There are a number of practical reasons for this - I do apologise for any disappointment caused.
I may occasionally take time off and despatch orders on my return. If this happens, I'll post the dates here.