ABOUT FOIL PLAY
Foil Play started trading in May 2004, so will be celebrating it's 10th birthday in 2014!
Foil Play offers a wide choice of over 10,000 items to help you create beautiful and enjoyable craft projects, including an extensive choice of rub on foils, ultra fine glitters, decoupage prints and peel off stickers and plenty of every day crafting necessities.
Stocking many popular craft items featured on TV shopping channels QVC, Ideal World and Create & Craft, Foil Play offers you the option to pick the individual designs of your choice, rather than having to invest in a huge kit.
MAKING A PURCHASE
Making a purchase is very simple. Just browse through the site, click on any items that you wish to buy and put them into the shopping basket. Once you have finished your selection, click on basket (in the top right hand corner of the screen), select checkout and you will be asked to supply a few details that I will need to process your order.
You can pay online using credit or debit cards or via Paypal, I also accept payments by Bank Transfer, Postal Orders and Cheques. Just select the option of your choice from the drop down menu when completing checkout.
Bank Transfer details will be emailed directly to you once you have placed your order, if that is your chosen payment method.
Please make all Cheques/Postal Orders Payable to Mrs G James, and send to:
13 Orchid Way
Please include with your payment the order number given to you upon completing checkout.
SHIPPING AND DELIVERY
Postage and packaging is FREE for all UK orders over £10. For UK orders of £10 or under, there is a small p&p charge of £1.50. There is no mininum order amount.
Foil Play does not ship outside the UK, I'm sorry to disappoint potential customers overseas,
Orders will be despatched by either Royal Mail or a specialist carrier depending on the size and weight of the goods ordered. Most orders will be sent by Royal Mail first class delivery, heavier or bulky orders may be sent by 2nd class post or by courier (which takes 3-5 working days to deliver). Unfortunately, it is prohibitively expensive now to send orders over 2kg by Royal Mail. You may, if you wish, purchase optional shipping upgrades (from the product menu) to recorded delivery or Next Day Special Delivery.
Prompt despatch is a priority and I aim to despatch your goods by the next working day (excluding weekends and bank holidays) after receipt of your cleared payment. I will email you to confirm despatch date for your order and will let you know if a delay is anticipated for any reason. You can also check current despatch status on the delivery times page.
Foil Play only accepts orders from the UK for delivery to UK addresses. Orders with a delivery address outside the UK will be cancelled and refunded.
All items listed on the site are physically held in stock. If you are able to put an item into your basket, then it is in stock on the website. Mistakes do happen very occasionally, so in the rare event that something you have ordered is actually out of stock, I will refund you for that item promptly, when your order is packed.
I'm often asked where to find these. If there are any current promotions running, you'll find the codes on the Foil Play blog and Foil Play Facebook page. Discount codes are also used for redeeming Foil Play gift vouchers.
CREDIT CARD SECURITY
All credit and debit card payments are processed via NoChex merchant services or PayPal and are conducted off this website on their secure servers. I don't have the facility to take credit card payments directly over the telephone.
REFUNDS & RETURNS
I want you to be happy with your purchase and I comply with the requirements of the Consumer Protection (Distance Selling) Regulations 2000 (SI 2334/2000). If any product is unsuitable, I am happy to exchange or refund within 14 days of receipt.
If you wish to return your purchase(s), please let me know in writing (by email or post), within 7 days of receiving the goods. The goods must be returned at your expense, within 14 days of receipt in their original packaging, unused, in undamaged condition suitable for resale.
If the error is mine (for example in the case of faulty goods or goods not as described), I will also refund return shipping. I will process your refund promptly, once the item has been received back by me, it will be made by the same method as your original payment.
You are responsible for safekeeping of the item until such time as it arrives back with me. When returning items I recommend that you obtain receipt of postage from the Post Office as proof of postage.
My sole liability for items purchased is limited to the purchase price only. I accept no responsibility for any damages or costs arising from the item or its use, consequential or otherwise.
This does not affect your statutory rights as a consumer.
Your use of the online store signifies your acceptance of Foil Play's full terms and conditions.
Foil Play is the trading name for me, Gill James, a sole trader. I am not VAT registered as my business turnover is below the VAT registration threshold. I am of course registered with HMRC and pay income tax.